Order Fulfilment
– Order Processing: Once an order is placed, the company confirms the details (items, quantities, payment) and begins processing it. The order is reviewed for accuracy, and stock availability is checked.
– Packaging: After the order is confirmed, the product is carefully packaged to ensure it remains safe during transportation. For jewellery, this often includes protective wrapping, branded boxes, and any special packaging required to preserve the quality.
– Quality Check: Before shipping, the product undergoes a final quality inspection to make sure it meets the company’s standards and that it’s the correct item ordered by the customer.
– Custom and Personal Orders: For custom or personalized products, the fulfilment process may take longer as it involves crafting or engraving the piece, which could extend the timeline.
Shipping
– Shipping Methods: The company offers various shipping options, such as standard, expedited, or express shipping. Each method has different delivery times and costs, allowing the customer to choose the one that suits their needs.
– Tracking Information: Once the product is shipped, the customer is typically provided with a tracking number, allowing them to monitor the delivery status of their order in real-time.
– Insurance and Security: For valuable items like jewellery, shipments are often insured to protect against loss or damage during transit. The packaging is also discreet to prevent theft.
– Delivery Timeframe: Depending on the customer’s location and shipping method, the delivery timeframe can vary. Some companies offer international shipping with customs handling, while others may limit their deliveries to specific regions.
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